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Domestic shipping: Complimentary secure FedEx Standard shipping is available for jewelry orders delivered within all 50 U.S. states.

FedEx Express shipping is available for $100.

Signature is required for every jewelry delivery.

Production or preparation time is separate from carrier transit.

A fixed carrier transit time is not promised unless it is specifically supported by the selected checkout service.

International shipping: International shipping may be available through an approved quote based on destination and service. Contact a Jeweler before ordering so availability, charges, destination restrictions, and the applicable workflow can be confirmed. International shipping is not represented as complimentary.

Undelivered packages: FERE opens and manages the carrier investigation and shipment-protection claim.

The seven-calendar-day period begins on the documented date FERE opens the investigation.

If the carrier has not resolved the non-delivery within seven calendar days, FERE refunds the customer’s payment for the undelivered order to the original payment method.

FERE handles any later carrier recovery.

Visible transit damage: Report visible damage within 48 hours of signed delivery. Provide order information and clear photographs, and preserve the original packaging. FERE will inspect and verify the circumstances and provide the remedy required by the confirmed facts and applicable law.

Review the current Shipping Policy for the terms applicable to your order.

All sales are final. FERE Jewelers does not offer a voluntary return, exchange, store credit, or refund for a change of mind, preference change, or a worn or used item.

This final-sale rule does not limit remedies for a confirmed manufacturing defect under the 30-Day Limited Manufacturing Warranty, confirmed non-delivery or transit damage, an order FERE cannot fulfill, or rights that cannot be waived under applicable law.

Visible transit damage must be reported within 48 hours of signed delivery. Provide the order information and clear photographs, and preserve the original packaging while FERE reviews the circumstances.

Full Custom deposit cancellations are governed by the disclosed Full Custom Terms. The voluntary 24-hour cancellation period is a FERE policy and is not described as a statutory cooling-off right.

Review the current Refund Policy for the complete conditions.

Every FERE piece undergoes documented FERE quality control before shipment.

A suspected manufacturing defect must be reported to FERE Jewelers within 30 calendar days of signed delivery.

FERE must receive, authenticate, and physically inspect the piece before approving a warranty claim.

Photographs, statements, an IGI report number, or a video call may assist the initial review but do not by themselves approve a claim.

If FERE confirms a manufacturing defect, the customer may choose either a completely new replacement or a full refund to the original payment method. Repair of the defective piece is not the warranty remedy.

A confirmed-defect refund includes the item price, applicable sales tax, any paid $100 Express shipping charge, any purchased $120 appraisal charge, and the documented secure return-shipping cost actually paid by the customer.

The customer initially pays for secure, trackable return shipping.

FERE reimburses that cost only after confirming a covered manufacturing defect.

Replacement shipping is complimentary.

Coverage does not apply when the issue was caused by normal wear, accidental damage, impact, bent prongs, chemicals, misuse, loss, theft, chipped, damaged, or replaced stones, or third-party repair, resizing, alteration, or service.

Third-party work does not waive unrelated rights; an exclusion applies only to the extent the claim or damage is connected to that work.

This warranty does not limit rights that cannot be waived under applicable law.

The size selected in the order is the originally requested production size.

One completed post-purchase resize is complimentary, without a fixed time limit, when the ring’s design, materials, construction, condition, and stone setting permit safe resizing.

This benefit covers one requested size change.

Every later resize costs exactly $100.

Some eternity and specialized constructions may be unsafe or impossible to resize.

Prior third-party work may make the complimentary resize ineligible when FERE cannot verify the original condition or safely perform the service.

Only damage or limitations connected to that third-party work are excluded.

Shipping charges may apply and will be confirmed before service.

Complimentary cleaning and inspection are available for qualifying, undamaged FERE jewelry.

The customer is responsible for shipping.

This service does not include repair, deep refinishing, rebuilding, replacement stones, replacement parts, or restoration.

If damage is present or discovered, FERE provides a paid Repair/Service evaluation and quote before work.

Local customers may bring the piece to the Houston showroom.

After the 30-day manufacturing-warranty period, an issue is handled as a paid Repair/Service request.

FERE evaluates and prices work case by case after examining the piece.

A video appointment can provide preliminary guidance but is not a final diagnosis or binding quote.

FERE may decline work that cannot be completed safely or reliably.

Every standard single-center lab-grown diamond ring includes the original IGI report for its center diamond, regardless of carat size.

The IGI report applies to that diamond, not the complete ring.

Accent, pavé, and melee stones do not receive individual laboratory reports unless expressly sold as individually documented principal stones.

The official FERE receipt states the purchased metal, gold karat, center-stone details, applicable accent-stone details, and selected configuration consistently with the Product page and order.

For a standard single-center lab-grown diamond ring, standard box contents include the official FERE receipt, that diamond's original IGI grading report, and a signed FERE Final Quality-Control Verification. A full-piece appraisal is included only when purchased.

Optional Jewelry Appraisal

$120 · Optional

Independent appraisal by Steven F. Ritz. GIA diamond-grading training completed in 1982.

The appraisal is independent of GIA.

Separate from any center-diamond grading report.

Production or preparation begins after order specifications are confirmed and does not include carrier transit. 14K rings are expected to be ready to ship in approximately 2 business days. 10K and 18K rings are expected to be ready to ship in approximately 7–10 business days.

Full Custom pieces are expected to be ready to ship in approximately 7 business days after final CAD approval.

These are estimates.

Full Custom begins after direct consultation, written scope and pricing confirmation, and a written custom proposal. The customer must affirmatively accept the proposal and cancellation terms before paying the deposit. The deposit is 60% of the agreed custom-piece price.

If FERE receives a cancellation within 24 hours of successful deposit payment, FERE refunds the full 60% deposit.

If FERE receives a pre-shipment cancellation after 24 hours, FERE retains exactly $250 as the previously disclosed CAD/design fee and refunds the remainder of the deposit.

No additional materials deduction, restocking fee, penalty, or later cutoff applies.

After shipment or delivery, the ordinary final-sale, confirmed-defect, and transit terms apply. If FERE cancels or cannot fulfill the order, the refund follows the confirmed circumstances and applicable law; the CAD/design fee is not retained where doing so would be improper.

The approximately seven-business-day preparation estimate begins after final CAD approval and excludes carrier transit.

FERE’s warranty is not jewelry insurance and does not cover loss, theft, or every form of damage. Customers may wish to discuss separate personal-jewelry coverage with a qualified insurer. Coverage, valuation requirements, premiums, exclusions, and claim decisions are determined by the selected insurance provider.